Terms and Conditions

Big Bike Touring Co Terms and Conditions

TERMS THAT WILL APPLY TO YOUR BOOKINGS

BOOKING

A deposit at the time of booking is required (see individual tours for deposit amount) and is payable by Credit Card, PayPal or Direct Bank Deposit. We will confirm your booking by email on receipt of a deposit and completed Booking Form. By signing and returning the booking form and deposit it is agreed that you are accepting our terms and conditions. Note that all deposits are non-refundable and non-transferable and therefore Big Bike Touring Co strongly recommends that you take out adequate travel insurance at time of booking in order to cover any eventuality such as tour cancellation.

PAYMENT OF BALANCE

On receipt of a completed booking form and deposit, Big Bike Touring Co Limited will send you an email confirmation which contains details of your reservation and the ‘TOUR FINAL PAYMENT DATE’. The tour must be paid in full no later than 60 days before the date of travel or your reservation will be cancelled with full loss of monies paid to that point. Payment can be made by Credit Card, PayPal or direct bank transfer. Bookings made 60 days or less before departure will be accepted only with full payment or by prior agreement. Only those who have paid in full will be allowed to take part in the tour. On receipt of final balance Big Bike Touring Co Limited will send by email full details of your tour.

INSURANCE

We strongly recommend you take out adequate medical/travel insurance to cover yourself on the trip. All motorcycles are covered by Government Third Party Insurance only, which covers bodily injury to individuals up to a maximum of USD $2,500 per person. This insurance does NOT cover any damage to vehicles or property caused by the customer.

CDW – COLLISION DAMAGE WAIVER OPTIONS

Customers must choose one of the following options before departure:

OPTION A – Security Deposit (No Insurance)

Customers may choose to pay a refundable cash security deposit instead of purchasing CDW insurance.

It is the customer’s responsibility to return the motorcycle and all accessories to our location in the same condition as at handover. In case of damage, the deposit will be used to cover repair costs. If the damage exceeds the deposit amount, the customer will be responsible for paying the additional costs. If the motorcycle requires repairs, an Out of Service Fee of USD $150.00 per day applies (maximum 30 days = USD $4,500.00).

This option does NOT include any coverage for personal injury to the rider or passenger.

OPTION B – Collision Damage Waiver Daily Insurance (Recommended)

USD $50.00 per day

What’s included:

• UNLIMITED damage coverage – the motorcycle is fully protected
• NO Out of Service Fee
• NO cash deposit required
• 100% repair costs covered – parts and labor included (excluding Excess-Deductible)

Your Maximum Liability is Only USD $635.00. An excess-deductible of USD $635.00 applies only if a claim is made for damage to the motorcycle. This is your maximum contribution toward repairs, regardless of the actual cost. If the motorcycle is returned undamaged, no excess is charged.

Not covered under Option B:

• Personal injury to the rider or passenger
• Damage to third-party vehicles or property

TERMS AND CONDITIONS FOR CWD

1. It is the customer’s responsibility to inspect the motorcycle and all accessories for any damage prior to departure from our location.
2. It is the customer’s responsibility to return the motorcycle and all accessories to our location in the same condition as at handover.
3. In the event of damage to the motorcycle or accessories, the customer’s financial responsibility depends on the option selected (Option A or Option B).

RIDER COMPETENCY AND SAFETY POLICY

Participants must be competent and fully licensed motorcycle riders. If the tour guide determines that a participant does not possess the requisite skill set, or is riding in an unsafe manner which presents a danger to themselves or other road users, the company reserves the right to terminate the tour with immediate effect without providing a refund. In such cases, any motorcycle insurance purchased through the company will become NULL AND VOID.

IF WE CHANGE YOUR BOOKING

It is sometimes necessary or unavoidable to change your booking. In the case of any major alteration Big Bike Touring Co Limited will notify you as soon as possible before your departure date. In the event of a significant change, you may continue with the tour, accept an alternative tour or if you decide to cancel your booking then subject to Big Bike Touring Co Limited cancellation fees all monies paid will be refunded. Big Bike Touring Co Limited cannot be held liable for any compensation or expenses arising from the change in your booking. Once the tour has commenced, we reserve the right to alter routes and accommodation at short notice due to circumstances beyond our control. In this situation we will notify you as soon as possible. Where accommodation has to be changed Global Motorcycle Tours Ltd will provide accommodation of at least the same standard.

 IF WE CANCEL YOUR BOOKING

We reserve the right, in any circumstances, to cancel your booking and will notify you as soon as possible before your departure date and will at this time refund all monies paid. Should the cancellation be due to the minimum number of places not being reached we will offer you a comparable alternative tour or a full refund as per the above.

In the event we cancel your tour due to circumstances beyond our control, i.e., “Force Majeure” events – which include, but are not limited to, war, threat of war, terrorist activity, natural disasters, industrial action, Coronavirus or similar pandemics then no deposit payments will be refunded, or compensation payments made. We will, if possible, endeavor to transfer your booking and any monies paid to a suitable alternative tour. We strongly recommend that you take out adequate travel insurance at time of booking in order to cover any eventuality such as tour cancellation.

DELAYS DURING THE TOUR

In the event of extended delays, we will endeavor to secure an alternative crossing. We cannot be held responsible for any unforeseen delays caused by war, civil unrest, industrial action, blockades, Coronavirus or similar pandemics, failure of hoteliers, ferry operators or other suppliers. We cannot be held liable for any compensation or expenses arising from the delay in your tour. In the case of any delays, you are responsible for providing your own meals and additional accommodation.

REROUTING OF THE TOURS

In the event of road closures or government shutdowns of provinces we will do our best to reroute the tour to our best ability.  We are not responsible if for unforeseen circumstances we will not be able to visit all sites/provinces detailed in the itinerary.

PASSPORT AND VISA REQUIREMENTS

A valid passport valued for a minimum of six months is required for visiting Thailand. Big Bike Touring Company is not responsible for obtaining Thailand Visas. If your trip included other countries you will be responsible for obtaining these additional Visas.  If you or your passenger holds any other passport a visa may be required, and you should contact the appropriate office before travelling. Tour members who cancel or cannot participate in any tour due to appropriate documentation not being obtained shall remain liable for full payment of the cost of the tour subject to your rights of cancellation set out in these terms.

TOUR MEMBER RESPONSIBILITY

Participation in any tour is entirely at your own risk. Riders are responsible for the deductible insurance amount due to accidents. Riders are also responsible at all times for any passengers travelling with them. Any accident, bodily injury, illness or death to rider or passenger during your tour is not the responsibility of Big Bike Touring Co Limited.

When booking a tour with Big Bike Touring Co Limited assumes that the participant (and passengers if applicable) will have read the tour Itinerary and will be fully aware of the route, destinations and the approximate mileage/kilometers for each day. It is the responsibility of the customer to assess their own ability and stamina and to have made the judgement that it is an appropriate tour for them to undertake.

TOUR PRICE

If for any reason a participant decides to leave the tour before the end they will not be refunded. Furthermore, Big Bike Touring Co Limited will not be responsible for any associated cost incurred.

CANCELLATION FEES AND POLICY

If you cancel your booking following confirmation, Big Bike Touring Co Limited reserves the right to withhold the deposit/tour payment in part for costs incurred.

• Deposit non refundable
• 60 days or more prior the tour start:  50% refundable
• Less than 59 days before departure: Not refundable

All Cancelations must be submitted on our website https://bigbiketouringco.com/refund-process/ 

BIG BIKE TOURING CO LIMITED RESPONSIBILITIES

Big Bike Touring Co Limited will make every effort to ensure that the suppliers of the services which you will receive during your tour are efficient, reliable and reputable. Big Bike Touring Co Limited cannot be held responsible for any part of the tour which due to outside influences does not meet the standard described in the tour brochure (e.g., hotel lifts, swimming pools, etc.) these amenities being unavailable due to service, repair, weather conditions etc.

COMPLAINTS PROCEDURE

Complaints should be made in the first instance to the tour guide or support staff.

If, however, you are not completely satisfied, please send your comments, within one month of your return to our webpage

https://bigbiketouringco.com/contact/ 

Or you can send mail to:

36/8 Siam Country Club Road, Soi Pornprapanimit 30, Pattaya City, Bang Lamung District, Chon Buri 20150

We only use personal or legally purchased photographs and information on this website, therefore if the copyright of any photograph, image or text belongs to you and has been inadvertently used on this site please contact us and we will remove it immediately.

Big Bike Touring Co Limited,
Last update January 2026